Shipping & Returns
Shipping Policy
We offer multiple shipping options, including standard and expedited delivery, depending on the nature of the product and your location. The shipping cost and estimated delivery times will be displayed at checkout.
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Delivery Areas:
We ship our products to the UK. Please note that some products, such as alcoholic beverages, may have restrictions or additional delivery requirements based on local regulations.
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Shipping Charges:
Shipping charges vary based on the chosen shipping method, the product's weight and dimensions, and the delivery destination. The exact shipping cost will be calculated and displayed at checkout.
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Tracking Orders:
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status and estimated delivery date of your order.
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Delivery Times:
The estimated delivery times may vary based on the product category, shipping method, and location. We strive to deliver your products in a timely manner and will provide you with an estimated delivery window at the time of purchase.
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Shipping Restrictions:
Please be aware that some products, may have age restrictions and delivery limitations. We comply with all local laws and regulations related to the sale and delivery of such items.
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If you have any questions or concerns about our returns or shipping policies, please don't hesitate to contact our customer support team. Your satisfaction is our priority, and we are here to assist you in any way possible.
Return & Exchange Policy
We accept returns on products within 14 days from the date of delivery, provided that the following conditions are met:
The product must be in its original condition, unused, and in its original packaging.
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Products that are perishable, such as fruits and vegetables, must be reported as damaged or unsatisfactory within 24 hours of delivery.
For electronic products, any manufacturer's seals and packaging must remain unopened.
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Personal care products must be unopened and in their original packaging due to hygiene reasons.
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The following items are non-returnable:
Perishable goods, except for cases of damage or quality issues.
Products that have been opened or used, except for items with manufacturing defects.
Items not in their original packaging.
Alcoholic beverages, except for cases of damage or defects.
Personal care products that have been opened or used.
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Returns Process:
To initiate a return, please follow these steps:
Contact our customer support team to request a return authorisation.
Provide your order number, a detailed reason for the return, and any relevant photos or information regarding the issue.
If your return is approved, we will provide instructions on how to return the product.
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Refunds:
Upon receiving and inspecting the returned product, we will process your refund within 3-5 business days. The refund will be issued in the same form of payment used for the original purchase.